Shipping Policy | Aroma Curls

Shipping Policy

Effective Date: May 2025

1. Shipping Coverage

Aroma Curls delivers nationwide across all cities and towns in Pakistan. We currently do not offer international shipping.

2. Order Processing Time

All orders are processed within 24 to 48 hours of placement, excluding Sundays and public holidays. Orders placed after business hours or on non-working days will be queued for processing on the next available working day.

Once dispatched, you will receive a tracking number via WhatsApp or SMS.

3. Estimated Delivery Timeframe

After dispatch, orders are expected to be delivered within 5 to 6 working days (nationwide).

Delivery timelines are estimates and may vary based on courier capacity, remote area access, or unforeseen circumstances. Working days exclude Sundays and public holidays.

4. Shipping Charges

The flat-rate shipping fee applies per order regardless of weight or quantity, for orders below the free shipping threshold.

5. Payment Method

We accept Cash on Delivery (COD) for all orders nationwide. No additional COD surcharge is applied. Online payment options, where available, are subject to the same shipping terms above.

6. Courier Partners

Aroma Curls ships through the following courier partners:

• Leopards Courier

• PostEx

• Fastex

The courier assigned to your order may vary based on your delivery location and operational availability. Aroma Curls reserves the right to change courier partners without prior notice.

7. Order Tracking

A tracking number will be shared with you once your order is dispatched. You may use this number on the respective courier's website or contact our customer support team for status updates.

8. Failed or Undelivered Orders

In the event of a failed delivery attempt:

• The courier will make up to two (2) delivery attempts.

• If the order remains undelivered after both attempts, it will be returned to Aroma Curls.

• Our team will contact you to arrange re-dispatch. Shipping charges for re-dispatch may apply.

Please ensure your contact number and delivery address are accurate at the time of order placement. Aroma Curls is not liable for failed deliveries arising from incorrect information provided by the customer.

9. Delays & Exceptions

Aroma Curls shall not be held responsible for delays caused by:

• Natural disasters, extreme weather, or force majeure events

• Courier operational disruptions

• Public holidays or nationwide strikes

• Incomplete or incorrect delivery address

In such cases, our customer support team will assist in resolving your order at the earliest possible opportunity.

10. Contact Us

For any shipping-related queries, please reach us through:

• Website: www.aromacurls.com

• WhatsApp / Customer Support: +92 304 5155880

• Email: support@aromacurls.com

Aroma Curls reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon publication on our website.